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Contact Person : Luo

Phone Number : 13424810282

WhatsApp : +8613424810282

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FAQS

February 28, 2022

Latest company case about FAQS
1.Q:Are you a manufacturer or trading company ?
We are a manufacturer for more than 10 years for hair beauty tools
Also we have trading company service team for our regular customers in order to help customer fast development

2.Q:Why choose us ?
A1: We have more than 10 year experience for manufacturing
A2: We are specialized in serving Pro buyer or branding customers
A3: We have professional service team who have been trained from factory
A4: We accept production inspection from 3rd companies like TUV,SGS,BV
A5: For OEM products,our delivery is 25-30days,and for drop shipping,our delivery is 1 day
A6: We could accept OEM for small order
A7: We could offer production video to understand our quality if needed

3.Q:How Does your factory control quality?
A1: We could guarantee the defectives less than 4‰
A2: We have 12 QC team including IPQC,IQC,FQC,OQC
A3: We have aging test lab and experiment room
A4: Our factory is working under standard of ISO management program system

4.Q:Do you have a ERP system to support dropping shipping ?
A: Yes,so we work smoothly with the online business customers

5.Q:How to return if products defected?
A: If customers find any defectives nature not by man-made in 1 year we could compensate in next order or we will send the new goods to you directly at freight charge free,and the defective goods could be send back to China or our overseas warehouse at our charge

6.Q:Will you offer free samples?
A: Yes ,please contact us,we could try to offer free samples

7.Q:Could you make customer idea out by offer the general thoughts or sketch or samples?

A: Yes,because we have engineering teams who have been in this area for range 15-20 years,each year we would work out together
with our regular customers around 4-5 new projects at least

8.Q:What certificates would you offer for customers from different countries ?
A: We already got UL,CETL,CB,CE,PSE and CE,ROSH certification
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